Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cabinetfloordepot@gmail.com. Please note that returns will need to be sent to the following address: 930 Sproule cres, Oshawa, ON, L1K2C8, CA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cabinetfloordepot@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To initiate the return process, please contact us at: cabinetfloordepot@gmail.com
1- Your order number;
2- A list of the items you want to return and their product code;
3- Pictures of all the items you want to return.
Order Returns
Conditions
a) You must request the return within a maximum of 30 days of the original delivery date of your order.
b) The product must be in its original packaging and in the same condition as when it was delivered. The product must not have been used, modified, installed, or marked in any way.
c) The money-back Guarantee does not apply to clearance items or Special Orders.
d) Once we have received the items and validated that the above conditions of the Guarantee have been met, your refund will be processed minus the applicable fees.
e) No return request will be accepted if we do not have pictures of the items and their actual state.
Return fees:
For all return requests, a 20% restocking fee will be deducted from the total refund.
Shipping fees vary depending on the type of delivery:
Parcel delivery: a fee of $9.99 + tax will be deducted from the refund.
Oversized parcel delivery: a fee of $35 + tax will be deducted from the refund
Scheduled Delivery (pallet delivery): a shipping quote must be provided with the appropriate fees, which will be deducted from the refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cabinetfloordepot@gmail.com.